f88 Privacy Policy

f88 operates the online gaming platform available at f88-f88.com (the "Platform"). For the purposes of this Privacy Policy, f88 is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used.

This Privacy Policy applies to all users of the f88 platform, including registered players, visitors who browse the site without registering, and anyone who contacts f88 through any channel. By using the f88 platform, you acknowledge that you have read and understood this policy.

If you have any questions about how f88 handles your personal data, you can contact our privacy team at any time. Contact details are provided at the end of this policy.

f88 collects personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are set out in the table below.

f88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).

f88 collects your personal data through the following means:

• Direct interactions: When you register an account, make a deposit or withdrawal, contact support, or respond to a promotion, you provide data directly to f88.
• Automated technologies: When you visit or use the f88 platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Third-party sources: In some cases, f88 may receive data about you from third-party identity verification providers, payment processors, or fraud prevention services. This data is used solely for the purpose for which it was shared.
• Verification processes: When f88 requests identity verification, you may submit documents such as a copy of your national ID or proof of address. These are collected securely and used only for verification purposes.

f88 uses your personal data for the following purposes:

• To create and manage your f88 account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To provide access to games and platform features.
• To detect and prevent fraud, money laundering, and other prohibited activity.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To send you important account-related communications such as transaction confirmations and security alerts.
• To send you promotional offers and bonus notifications, where you have opted in to receive these.
• To improve the f88 platform through analysis of usage patterns and player feedback.
• To provide customer support and resolve disputes.
• To enforce our Terms and Conditions and other platform policies.

f88 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals or providing access to games.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing is necessary for f88's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

f88 does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents to verify your age and identity.
• Fraud prevention services: Data may be shared with fraud detection providers to protect the platform and all players from financial crime.
• Game software providers: Game providers may receive anonymised or pseudonymised usage data to support game functionality and fairness auditing.
• Legal and regulatory authorities: f88 is required by law to share data with relevant authorities when requested as part of a lawful investigation or regulatory requirement.
• IT and hosting providers: Service providers who support the technical operation of the f88 platform may process data on our behalf under strict data processing agreements.

f88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the f88 platform.

The types of cookies f88 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on the f88 platform.
• Analytics cookies: Help f88 understand how players use the platform — which pages are visited most, where users drop off, and how performance can be improved. Data collected is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content to you based on your activity on the f88 platform. These are only active if you have consented to marketing communications.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the f88 platform. For full details on managing cookies, refer to your browser's help documentation.

f88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods we apply are as follows:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable law, typically five years from the end of the business relationship.
• Support communications: Retained for up to three years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Typically retained for up to 24 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When your data is no longer required, f88 will securely delete or anonymise it in accordance with our internal data disposal procedures.

f88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the f88 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the f88 platform.
• Two-factor authentication options for player accounts.
• Monitoring systems that detect and alert on suspicious access patterns or potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, f88 will notify affected players and relevant authorities as required by applicable law.

As a player on the f88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact f88 at the details provided in Section 13.

• Right of access: You have the right to request a copy of the personal data f88 holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that f88 delete your personal data. Note that this right may be limited where f88 is required to retain data by law.
• Right to restrict processing: You may request that f88 restrict the processing of your data in certain situations, for example while a dispute is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you have the right to receive your data in a structured, commonly used format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

f88 will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case f88 will notify you of the extension and the reason for it.

The f88 platform is strictly for users aged 18 and over. f88 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform or provided personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has registered on the f88 platform, please contact us immediately at the details provided in Section 13 so we can take prompt action.

f88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification, and the updated policy will be published on this page with a revised "last updated" date.

We encourage you to review this policy periodically. Your continued use of the f88 platform after any changes have been published constitutes your acknowledgement of the updated policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how f88 handles your personal data, please contact our privacy team:

Email: [email protected]

Our team is available 24 hours a day, 7 days a week. We aim to respond to all privacy-related enquiries within 5 business days. For general platform support, visit our FAQ page.